Reference: UNI EN ISO 9001:2015

Principles

ReLearn is committed to delivering products and services that meet customer needs in full compliance with their expectations.

Our quality policy is based on the following principles:

• Data Accuracy: Ensuring that the monitored and processed waste data is accurate, reliable, and beneficial for customers.
• Innovation: Investing in the development of innovative technologies to continuously improve our products and services.
• Customer Satisfaction: Actively listening to customer feedback to continuously enhance our processes, providing effective and timely customer support, offering tailored solutions, and consulting services to optimize our clients’ waste management.
• Regulatory Compliance: Ensuring adherence to current European and international regulations, including Data Protection (GDPR), to guarantee the security and privacy of managed data. Ensuring compliance with European and international waste management
  regulations to provide accurate and real-time information aligned with diverse regulatory scenarios.
• Sustainable Development and Innovation: Promoting sustainable practices and helping organizations reduce their environmental impact by optimizing waste management and increasing transparency in environmental impact communications. Continuously improving
  ReLearn’s product and service performance to reduce environmental impact and prioritizing the selection of sustainable suppliers in line with our ethical code.

ReLearn’s management is committed to:

• Providing the resources needed for maintaining and continuously improving the quality management system.
• Engaging all organizational levels in promoting quality and customer satisfaction.
• Clearly defining and communicating roles, responsibilities, and authority within the organization.

ReLearn’s Quality Management System is based on a structured approach to managing risks and opportunities, ensuring the continuous improvement of processes, mitigating critical issues, and leveraging potential to fully meet customer and stakeholder requirements while complying with applicable regulations.

Policy Communication

The quality policy is communicated at all organizational levels through training sessions, regular meetings, and is made accessible to all internal and external stakeholders via the company website and social media platforms.

Policy Review

The quality policy is subject to an annual review to ensure its ongoing suitability, adequacy, and effectiveness in line with ReLearn‘s strategic objectives. It is also reviewed and updated whenever necessary due to internal organizational changes or modifications to binding legislation.

Last review: November 2025

Reference: ISO/IEC 27001:2022

Principles

ReLearn is committed to protecting the confidentiality, integrity, and availability of all information assets managed on behalf of its clients, partners, and stakeholders. Our information security policy is based on the following principles:

• Confidentiality: Ensuring that information is accessible only to those authorised to access it, through structured access control and data classification processes.
• Integrity: Safeguarding the accuracy and completeness of information and processing methods, preventing unauthorised modification of data.
• Availability: Ensuring that authorised users have reliable and timely access to information and associated assets when required.
• Risk Management: Identifying, assessing, and treating information security risks through a structured and documented process, reviewed periodically and whenever significant changes occur.
• Regulatory Compliance: Ensuring adherence to applicable information security regulations and requirements, including the General Data Protection Regulation (GDPR) and relevant contractual obligations.
• Continuous Improvement: Monitoring the effectiveness of the Information Security Management System and pursuing its ongoing improvement through internal audits, management reviews, and corrective actions.

Management Responsibility

ReLearn’s management is committed to:

• Providing the resources required for the implementation, maintenance, and continual improvement of the Information Security Management System.
• Establishing measurable information security objectives aligned with the organisation’s strategic direction.
• Promoting awareness of information security requirements across all organisational levels.
• Ensuring that information security responsibilities are clearly defined, communicated, and understood throughout the organisation.

Policy Communication

The information security policy is communicated at all organisational levels through training sessions and regular internal communications, and is made accessible to relevant external stakeholders via the company website.

Policy Review

The information security policy is subject to an annual review to ensure its continued suitability, adequacy, and effectiveness. It is also reviewed and updated whenever necessary as a result of significant organisational changes, security incidents, or modifications to applicable legislation or contractual requirements.