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NANDO Impact: ISS Facility Services Italy Case Study and How It Revolutionized Office Waste Management

Managing waste in corporate environments is a significant challenge for facility management companies. It’s not just about collecting and disposing of waste: routes need to be optimized, costs reduced, environmental regulations respected, and employees engaged in sustainable practices.

ISS Facility Services Italy, a leader in integrated facility services, chose to tackle these challenges by adopting NANDO, the AI-powered solution for smart waste management. This case study demonstrates how NANDO addressed concrete problems, improving operational efficiency, reducing costs, and fostering a sustainability-oriented company culture.

The Challenge: Complexities of Waste Management in Corporate Facilities

Facility management companies face several operational challenges in daily waste management:

  • Ineffective monitoring of bins and collection points: Without real-time data, teams cannot know which containers are full or empty, causing unnecessary pickups or delays.

  • High costs and operational inefficiencies: Non-optimized collection leads to longer routes, higher resource consumption, and waste.

  • High contamination rates: Improperly separated waste increases disposal costs and reduces recycling quality.

  • Limited employee engagement: Without awareness and participation, sustainable practices remain sporadic and difficult to maintain.

In this context, facility management companies need intelligent solutions that combine data monitoring, process optimization, and employee engagement to turn an operational problem into a competitive advantage.

The Solution: NANDO as a Partner for Efficiency and Sustainability

ISS Facility Services Italy implemented NANDO to address these challenges, combining advanced technology with employee engagement:

Intelligent Monitoring with NANDO.Dashboard

  • Collects real-time data on bin fill levels.

  • Ensures only containers that are actually full are emptied, reducing unnecessary collections.

  • Identifies critical points and optimizes collection routes for maximum efficiency.

Employee Engagement and Sustainable Culture

  • Transparency of data and visible results made employees active participants in sustainable practices.

  • Active involvement encourages lasting, responsible habits, reducing contamination and improving recycling quality.

This combination transformed waste management from a fragmented operational process into an integrated strategy of efficiency and sustainability, with measurable impacts on costs and performance.

Tangible Results: Efficiency, Savings, and Responsibility

Within just six months, ISS Facility Services Italy achieved tangible results:

  • 27% reduction in operational waste management costs.

  • Optimized collection routes and schedules thanks to intelligent bin monitoring.

  • Increased employee engagement, integrating sustainable practices into daily routines.

  • Reduced contamination and improved recycling quality, supporting the company’s sustainability goals.

Setting New Standards for Sustainability in Facility Management

NANDO is establishing a new standard for corporate waste management, providing actionable data that drives effective strategies:

  • Real-time data for smarter operational decisions.

  • Practical insights to improve efficiency and reduce waste.

  • Support for a sustainability culture, making every employee a protagonist in change.

ISS Facility Services Italy demonstrates how adopting innovative technological solutions can transform an operational problem into a competitive advantage and a replicable sustainability opportunity.

Strategic Impact: Beyond Day-to-Day Operations

The impact of NANDO: the ISS Facility Services Italy case study clearly shows that smart waste management goes beyond daily operations. It represents a true strategic opportunity for facility management companies.

With NANDO, ISS Facility Services Italy reduced operational costs and improved collection efficiency through targeted, optimized interventions. At the same time, recycling quality increased, contamination decreased, and employees became active participants in a sustainable company culture.

The success achieved also created a replicable model, easily applicable to other sites and clients. This case demonstrates how technology can turn waste management into a tangible competitive advantage.

A special thanks to Roberto Cafferata and the ISS Facility Services Italy team for their dedication and collaboration, essential to achieving these results.

Improving today, together, for a sustainable tomorrow.


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