Facility Management Efficiency in the AI Era

The strategic partnership between ISS Facility Services Italy and NANDO demonstrates how AI technology can transform facility management services. By analyzing operational data in real time, ISS completely redesigned corporate waste collection and management processes.

With NANDO, ISS eliminated structural logistical inefficiencies, drastically reduced operational waste, and significantly improved overall service quality for corporate clients. Results were immediate: 27% reduction in management costs in the first year.

The core innovation lies in intelligent monitoring of container fill levels across managed buildings. ISS moved from fixed schedules to a dynamic on-demand management model, making interventions strategic, efficient, and data-driven.

Real Data for Actionable Decisions: Analytics in Facility Management

Using the NANDO Dashboard, ISS identified a critical inefficiency: most waste containers were emptied below 30% fill level, causing operational waste and cost inefficiencies.

Led by Roberto Cafferata, ISS implemented data-driven actions that transformed operations:

Optimizations Implemented with NANDO

• Intelligent collection route redesign: Routes were optimized based on real fill patterns, reducing operational time by 35%.
• Reduced use of bags and consumables: Premature emptying avoided, cutting waste bag usage by 40%.
• Optimized staff time: Focus only on containers needing emptying, improving productivity by 45%.
• Predictive planning: Historical data predicts waste peaks and allocates resources accordingly.
• Continuous performance monitoring: Real-time dashboards allow immediate action on anomalies.

How NANDO Technology Works in Facility Management

NANDO integrates IoT sensors, computer vision, predictive machine learning, and real-time analytics for actionable visibility into corporate waste management.

Key System Components

NANDO smart sensors are installed in containers to monitor:

• Real-time fill level (95% accuracy)
• Waste type (organic, paper, plastic, mixed)
• Usage patterns and frequency
• Operational anomalies
• Internal temperature for organic waste

Data is sent to the NANDO Cloud Platform to:

• Predict optimal emptying times
• Suggest optimized collection routes
• Detect operational anomalies
• Generate efficiency, cost, and environmental reports

Operational Dashboard

The NANDO Dashboard enables ISS managers to track container status, plan interventions, and monitor KPIs with:

• Interactive real-time fill map
• Automatic alerts for containers needing emptying
• Full history of collection operations
• Predictive analytics for continuous optimization
• Automated ESG reports for stakeholders

High Environmental and ESG Standards

ISS, with NANDO, not only achieved measurable cost efficiency, but also fostered a sustainability culture among operational staff and corporate clients.

Environmental Impact

• CO₂ emissions reduction: -35% internal transport emissions
• Less single-use plastic: -40% bag usage
• Energy efficiency: Less use of compactors and waste treatment systems
• Better recycling: +28% recycling quality monitoring
• Circular economy: Enhanced material traceability

Customer Voice: Digital Transformation in Facility Management

Roberto Cafferata, Head of Operational Innovation at ISS Facility Services Italy, states:

“NANDO provided actionable, granular data that completely transformed waste management from a fixed cost to a highly optimized, measurable process. A 27% reduction in operational costs is just one benefit. Service quality and environmental impact also improved significantly.”

“NANDO is not just technology: it is a strategic partner enabling next-gen, data-driven, sustainable facility management. Clients value full transparency and measurable ESG improvements.”

Implementation: From Pilot to Full Roll-Out

ISS deployed NANDO using an agile, scalable methodology to minimize disruption:

Implementation Phases

1. Initial assessment & KPI setup (Weeks 1-2): Baseline metrics and mapping.
2. Pilot building (Weeks 3-6): Sensor installation, dashboard configuration, staff training.
3. Pilot analysis & optimization (Weeks 7-8): Data calibration and process refinement.
4. Progressive multi-building roll-out (Months 3-6): Gradual expansion prioritizing high-impact sites.
5. Continuous monitoring & improvement: Monthly reviews, software updates, ongoing training.

ROI Timeline

• Month 1: Quick wins identified
• Months 2-3: Route optimization, initial savings 8-12%
• Months 4-6: Consolidated benefits, cost reduction ~20%
• Year 1: Full ROI, 27% cost reduction, new operational standards
• Ongoing: Continuous improvement and expansion

NANDO Applications Across Facility Management Sectors

• Corporate offices: Optimized recycling, cost reduction, consumption monitoring
• Malls & retail: Food courts, hygiene, quality monitoring
• Healthcare: Special waste tracking, compliance, safety
• Airports & transport hubs: High traffic management, cleaning optimization, real-time reporting
• Hotels: Housekeeping efficiency, guest experience, certified sustainability
• Schools & universities: Student environmental education, waste reduction, gamification

The Future of Facility Management is Data-Driven and Sustainable

ISS & NANDO partnership represents a cultural and operational transformation in facility management.

AI, IoT, predictive analytics, and smart automation create a new standard where cost efficiency, service quality, and environmental responsibility are synergistic.

Results: -27% operational costs, +35% efficiency, +28% recycling quality, +23% ESG score

The future of facility management is intelligent, sustainable, measurable, and data-driven.